# TwiML™ Voice: \<VirtualAgent>

> \[!WARNING]
>
> This TwiML Verb is not currently available when using [Twilio Regions](/docs/global-infrastructure) Ireland (IE1) or Australia (AU1). This is currently only supported with the default US1 region. A full list of unsupported products and features with Twilio Regions is documented [here](/docs/global-infrastructure/regional-product-and-feature-availability).

The `<VirtualAgent>` TwiML noun, which nests inside a `<Connect>` verb, allows you to connect callers to a Google Dialogflow VirtualAgent. `<VirtualAgent>` currently supports Dialogflow CX.

This document outlines the steps to integrate your Dialogflow agents with Twilio and provides links to the specific documentation for working with `<VirtualAgent>` and Dialogflow CX agents.

```xml
<?xml version="1.0" encoding="UTF-8"?>
<Response>
  <Connect>
    <VirtualAgent connectorName="project"/>
  </Connect>
</Response>
```

To use `<VirtualAgent>`, you must connect your Dialogflow agent to Twilio using a Twilio One-click telephony integration in the Google Dialogflow cloud console. The One-click process is different for Dialogflow CX. See the sections below on how to complete the integration steps.

Once you've completed those integration steps, Twilio will add a [Dialogflow CX Connector](https://www.twilio.com/console/add-ons/XB1f158cacea38a5621ecf00f2196994a4) and create a new Studio Flow containing a Connect Virtual Agent Widget that is connected to your selected Dialogflow agent.

You can review all of your Dialogflow CX connections in your [Installed Twilio Marketplace Add-Ons in the Twilio Console.](https://twilio.com/console/add-ons/installed)

## Set up the integration between Twilio and Dialogflow CX

[See the full onboarding guide here.](/docs/voice/virtual-agent/dialogflow-cx-onboarding) The onboarding guide discusses prerequisites, integration steps, and specifics about Dialogflow CX features enabled with the Twilio integration.

## Use \<VirtualAgent> with Dialogflow CX

Review the supporting documentation to get started with the Dialogflow integration:

* [Dialogflow CX](/docs/voice/twiml/connect/virtualagent/virtualagent-dialogflow-cx)