# Setting up a TaskRouter Workspace: Add and Configure a Workflow

With your Workspace open in the [TaskRouter console](https://www.twilio.com/console/taskrouter/workspaces), click 'Workflows' then 'Create Workflow'. Name the new Workflow 'Incoming Customer Care Requests'.

Every time you add a Task to TaskRouter, you will associate it with a Workflow. A Workflow examines the attributes of each incoming Task and adds it to the appropriate Task Queue. It also controls timeouts and escalations between TaskQueues - a concept not addressed in this Quickstart tutorial.

For now, in the Assignment Callback URL field, enter `http://example.org` as a placeholder. In Part 2, we will set up a server to handle Task assignment callbacks, and we'll replace this value with the address of our new server.

![Create workflow with name 'Incoming Customer Care Requests' and timeout 1200 seconds.](https://docs-resources.prod.twilio.com/d72d951804a4ee30191510af5ab8879ddb5a531aeaaa323d0f7787b44862a55a.png)

To make things easier for ourselves in Part 2, set a high value for "Task Reservation Timeout" - e.g. 1200 seconds. We'll be accepting Reservations manually, and having them time out will be frustrating.

In Part 3, we'll use key presses to capture a phone caller's language preference and use that information to route to the best Worker. To do that, we'll need a Task attribute to represent the caller's language selection. We can name Task attributes whatever we want, but it seems reasonable to use `selected_language`.

Add two Routing Configuration filters to the Workflow. These will route new Tasks into the Task Queues we created earlier based on the value of `selected_language`.

## Routing Configuration #1

The first Routing Configuration targets Tasks where the caller selected Spanish. It adds incoming Tasks to the 'Customer Care Requests - Spanish' Task Queue.

**Routing Configuration Expression:** `selected_language == "es"`

![Filter for Spanish language tasks with routing steps and worker matching details.](https://docs-resources.prod.twilio.com/1dcff53a4c2e3d2ff2d6a109b259b51fb10d71bf4d38d5e03280395dd3f3bfff.png)

## Routing Configuration #2

*Use the 'Add a filter' link to add your second Workflow filter.*

**Routing Configuration Expression:** `selected_language == "en"`

![Language filter for English tasks with routing and priority settings.](https://docs-resources.prod.twilio.com/6dfc601d22733d41758e273db21279d77fc2eb01f4dacd01e83405a1f996163a.png)

Set the default Task Queue to 'None' before saving the Workflow:

![Default Queue == 'None'.](https://docs-resources.prod.twilio.com/3edf03f7fa19e2cfc8f4ac21f765b68bb4d1f38b5279390d6646156397696c8c.png)

We're just about done setting up! But before we start adding Tasks to our Workspace, we need to understand the role of Activities.

[Next: Understanding Activities »](/docs/taskrouter/quickstart/php/setup-understanding-activities)