# Spam report

*Reputation*. A feedback mechanism that identifies electronic messages as abusing the transmission medium and reports them to an authority for remediation.

> \[!NOTE]
>
> If you discover that a Twilio customer sent spam, [report it to Twilio][spam-report]. Twilio bans their account immediately.
>
> US recipients can also file a report with the [US Federal Trade Commission](https://reportfraud.ftc.gov/).

[spam-report]: https://sendgrid.com/report-spam

In an email context, a recipient may report a [spam][] email message in one of a few ways:

* Clicking a **Report as Spam** button
* Moving the spam to a [spam folder][]
* Adding it to a [spam filter][]

If a recipient reports you for sending them spam, remove them from your contact list. To prevent any loss in your [email reputation][ers], most [email service providers (ESP)][esp] do so on your behalf.

> \[!NOTE]
>
> Make the unsubscribe button more prominent than the report spam button.

[spam]: /docs/sendgrid/glossary/spam

[spam folder]: /docs/sendgrid/glossary/bulk-mail-folder

[ers]: /docs/sendgrid/glossary/email-reputation-score

[spam filter]: /docs/sendgrid/glossary/spam-filter

[esp]: /docs/sendgrid/glossary/email-service-provider