LOGS
16:37:56 | info | Flex UI logger decorated
16:37:57 | info | Manager: Creating manager. flex-ui version: 1.31.2 core-ui version: 0.57.0
16:37:57 | log | Manager: Flex UI bundle type - "cdnBundledReact"
16:37:57 | log | Manager: React version - "16.5.2"
16:37:58 | info | Manager: loginHandler created
16:37:58 | info | Manager: manager created
16:37:59 | info | Manager: remote config received
16:37:59 | log | Notification handler browser enabled=true
16:37:59 | log | SessionState: setting degraded to false
16:38:01 | info | Manager: features received
16:38:01 | info | SessionState: ssoLogin
16:38:01 | info | SessionState: initializing SDK clients
16:38:04 | log | [2022-09-29 16:38:04.312] Flex SDK → TelemetryProcessor (DEBUG): Sending 1 telemetry events
16:38:04 | log | [2022-09-29 16:38:04.313] Flex SDK → TelemetryClient (DEBUG): creating event group with name: rate_limiter
16:38:04 | log | [2022-09-29 16:38:04.613] Flex SDK → TelemetryProcessor (DEBUG): Telemetry sent successfully
16:38:04 | log | SessionState: setting degraded to true
16:38:04 | log | Executing "beforeAddNotification" listeners with {"id":"DegradedModeActive","content":"DegradedWarning","type":"error","timeout":0,"recurrenceTimeout":300000,"closeButton":true,"actions":[{"type":"[Function]","key":null,"ref":null,"props":{"label":"DegradedNotificationOpenStatusPanelAction","onClick":"[Function]","notification":"[Object]"},"_owner":null}]}
16:38:04 | log | Completed "beforeAddNotification" listeners with {"id":"DegradedModeActive","content":"DegradedWarning","type":"error","timeout":0,"recurrenceTimeout":300000,"closeButton":true,"actions":[{"type":"[Function]","key":null,"ref":null,"props":{"label":"DegradedNotificationOpenStatusPanelAction","onClick":"[Function]","notification":"[Object]"},"_owner":null}]}
16:38:04 | log | Emitting "notificationAdded" event for {"id":"DegradedModeActive","content":"DegradedWarning","type":"error","timeout":0,"recurrenceTimeout":300000,"closeButton":true,"actions":[{"type":"[Function]","key":null,"ref":null,"props":{"label":"DegradedNotificationOpenStatusPanelAction","onClick":"[Function]","notification":"[Object]"},"_owner":null}]}
16:38:04 | log | Received "notificationAdded" event with {"id":"DegradedModeActive","content":"DegradedWarning","type":"error","timeout":0,"recurrenceTimeout":300000,"closeButton":true,"actions":[{"type":"[Function]","key":null,"ref":null,"props":{"label":"DegradedNotificationOpenStatusPanelAction","onClick":"[Function]","notification":"[Object]"},"_owner":null}]}
16:38:04 | log | InAppNotificationHandler handling notitification and notifying of change {"id":"DegradedModeActive","content":"DegradedWarning","type":"error","timeout":0,"recurrenceTimeout":300000,"closeButton":true,"actions":[{"type":"[Function]","key":null,"ref":null,"props":{"label":"DegradedNotificationOpenStatusPanelAction","onClick":"[Function]","notification":"[Object]"},"_owner":null}]}
16:38:04 | log | Received "notificationAdded" event with {"id":"DegradedModeActive","content":"DegradedWarning","type":"error","timeout":0,"recurrenceTimeout":300000,"closeButton":true,"actions":[{"type":"[Function]","key":null,"ref":null,"props":{"label":"DegradedNotificationOpenStatusPanelAction","onClick":"[Function]","notification":"[Object]"},"_owner":null}]}
16:38:04 | log | Flex event emitter: flexError [{"getLogTime":"[Function]","content":{"context":"initFlexSDK","type":"flexSDK","wrappedError":"[Object]","severity":"normal","twilioErrorCode":45600},"time":{},"sessionData":{"config":"[Object]","reactVersion":"16.5.2","bundleType":"cdnBundledReact","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36"},"logManagerTimestamp":"16:38:01"}]
### APPLICATION STATUS
Ongoing incident
Our services are currently experiencing disruption, which might affect your work. We're aware and trying to fix the issues. Contact your support team if you're experiencing problems.
### DEGRADED CLIENT
FlexSDKClient is degraded
### PLATFORM SERVICES
No issues detected
## General Session Information
### SESSION DATA
```
{
"config": {
"language": "en-US",
"colorTheme": {
"baseName": "FlexLight",
"light": true,
"preset": {
"id": "light-blue",
"name": "Light Blue"
},
"overrides": {
"MainHeader": {
"Container": {
"background": "#233659"
}
},
"SideNav": {
"Button": {
"background": "#4F5E7A"
},
"Container": {
"background": "#4F5E7A"
}
}
}
},
"pluginService": {
"enabled": true,
"url": "https://flex.twilio.com/plugins?hosted=true"
},
"logLevel": "debug",
"rejectPendingReservations": true,
"initialDeviceCheck": true,
"notifications": {
"browser": true,
"mode": "whenNotInFocus",
"enabled": true
},
"enableClientCalling": false,
"flexServiceUrl": "https://preview.twilio.com/Flex",
"warmTransfers": {
"enabled": true
},
"sdkOptions": {
"insights": {
"region": -us1",
"productId": "flex_insights",
"logLevel": "debug"
},
"voice": {
"eventgw": "eventgw.twilio.com",
"chunderw": "chunderw-vpc-gll.twilio.com",
"debug": true
},
"flex": {
"environmentConfig": {
"twilioServiceLoginUrl": "https://flex.twilio.com/admin",
"authServiceUrl": "https://iam.twilio.com/v1/Accounts",
"region": -us1",
"configServiceUrl": "https://flex-api.twilio.com/v1/Configuration"
},
"logger": {
"level": "debug"
}
},
"worker": {
"wsServer": "wss://event-bridge-us1.twilio.com/v1/wschannels",
"ebServer": "https://event-bridge-us1.twilio.com/v1/wschannels",
"logLevel": "debug"
},
"chat": {
"region": -us1",
"logLevel": "debug"
}
},
"chatOrchestrationServiceUrl": "https://preview.twilio.com/Flex/WebChannels",
"sessionUrl": "https://flex.twilio.com/api/v1/Session",
"baseQueueManagementUrl": "https://flex.twilio.com/api",
"showSupervisorDesktopView": true,
"debugMode": false,
"flexConfigServiceUrl": "https://flex-api.twilio.com/v1/Configuration",
"taskRouterUrl": "https://taskrouter.twilio.com",
"version_compatibility": "yes",
"theme": {},
"version_message": "",
"markdown": {
"enabled": false,
"mode": "readWrite"
}
},
"reactVersion": "16.5.2"
}
```