# Real-time reporting in Flex

Flex provides real-time reporting so you can monitor your contact center and make adjustments right away to adapt to changing conditions. You can:

* [Monitor agent activity](/docs/flex/end-user-guide/real-time-reporting/monitor-agent-activity)
* [View queue metrics](/docs/flex/end-user-guide/real-time-reporting/real-time-queues-view)

If you're looking for information about historical reporting, see our [Flex Insights guide](/docs/flex/end-user-guide/insights) instead.