# End User Guides

End User Guides describe the basics of how agents and supervisors use standard Flex features like:

* [Monitoring Agent Activity](/docs/flex/end-user-guide/real-time-reporting/monitor-agent-activity)
* [Conducting a Warm Transfer](/docs/flex/end-user-guide/warm-transfer)
* [Using Messaging in Flex](/docs/flex/end-user-guide/messaging)

To learn how to programmatically customize the Flex UI, head over to the [Flex UI Developer Documentation](/docs/flex/developer/ui).