# Email in Twilio Flex

> \[!WARNING]
>
> Email in Twilio Flex is not a HIPAA Eligible Service and should not be used in workflows that are subject to HIPAA.

Email is available in Twilio Flex as a channel by which agents in your contact center can send and receive messages from your customers. Email in Flex is available as both an inbound (customer-initiated) and an outbound (agent-initiated) channel.

This section provides information about Email in Flex by role:

* [Administrators](/docs/flex/admin-guide/setup/email): Learn to set up Email in Flex.
* [Supervisors](/docs/flex/end-user-guide/email/flex-insights-reporting): Get details about email-specific reporting from Flex Insights.
* Agents: Learn to [handle an email task](/docs/flex/end-user-guide/email/task), as well as [view](/docs/flex/end-user-guide/email/view-email), [initiate](/docs/flex/end-user-guide/email/initiate-email), and [compose](/docs/flex/end-user-guide/email/compose-email) emails.
* [Developers](/docs/flex/developer/email): Learn to customize the Flex UI and manage email conversations, or find out about current Email in Flex limitations.