# Turn on content templates for Flex Conversations (public beta)

> \[!IMPORTANT]
>
> Content templates in Flex Conversations is currently available as a public beta product and the information contained in this document is subject to change. Some features are not yet implemented and others may be changed before the product is declared as generally available. Public beta products are not covered by an SLA.

> \[!WARNING]
>
> Content templates in Flex Conversations is not a HIPAA eligible service or PCI compliant and should not be used in workflows that are subject to HIPAA or PCI.

## Overview

Content templates are predefined messages [you can create](/docs/content) to help agents respond more efficiently during customer conversations.

When you turn on content templates for Flex Conversations, your agents can select from available templates when responding to customers on supported channels. If a template includes variables, agents can personalize the variables to fit the context of the conversation.

## Prerequisites

* Your Flex account must be on Flex UI 2.14.0 or later.
* Currently, agents must use the WhatsApp channel when sending content templates.

If you have an earlier version or if your agents use a different channel, the templates button isn't available.

## Turn on content templates for Flex Conversations

1. In Twilio Console, go to **Flex** > **Contact center settings** > [**Opt-in features**](https://console.twilio.com/us1/develop/flex/settings/features/beta).
2. Click the **Beta** tab, then turn on **Enable Content Template Browser**.