# 94403: Transcriptions: Invalid encryption credentials

Log Type: APPLICATION

Log Level: WARNING

## Description

Public key credentials to encrypt transcription results are invalid. Twilio will attempt operation again shortly.

### Possible causes

* Public key specified in Transcription Settings is not found in Twilio Credentials Storage
* Public key defined in credentials resource is invalid and can't be used to encrypt transcription files
* Public key defined in credentials resource is expired and can't be used to encrypt transcription files

### Possible solutions

* Ensure public key is correct in credentials resource
* Set a different public key that can be used to encrypt transcription results or disable encryption