# 94400: Transcriptions: transcription internal error

Log Type: TWILIO

Log Level: ERROR

## Description

Twilio failed to transcribe audio due to an internal issue. The transcription files have been deleted and the resource has been marked as "failed"

### Possible causes

* Twilio failed to process transcription request and all retries attempts were exhausted
* Twilio failed to normalize and/or store transcription results and all retries attempts were exhausted

### Possible solutions