# 90102: Assistant failure to start collection

Log Type: TWILIO

Log Level: ERROR

## Description

Autopilot was unable to start the collection

### Possible causes

An internal error rendered us unable to start the collection. Apologies!

### Possible solutions

If the error persists, [contact us](/help/contact) to figure out what has happened and how to fix it. Note the time of the error and what you were trying to do when it occurred. Thank you!