# 64024: Pay: Connector Instance Not Approved

Log Type: APPLICATION

Log Level: ERROR

## Description

This connector instance has not been approved by Twilio. Please contact Twilio support to gain approval for LIVE transactions.

### Possible causes

This is caused by your connector instance not having been approved by Twilio for LIVE transactions. You must go through a PCI review in order to gain approval for LIVE transactions.

### Possible solutions

Contact Twilio Support in order to gain approval for LIVE transactions for the specific connector instance.