# 63118: PIN not retrieved due to sender configuration not being found

Log Type: TWILIO

Log Level: ERROR

## Description

Twilio couldn't retrieve the WhatsApp two-step PIN because the sender configuration tied to your Verify WhatsApp request was not found. Verify WhatsApp requires you to provide a WhatsApp Sender, and you must connect that sender through a Messaging Service in the Verify Service configuration.

### Possible causes

* The Verify WhatsApp Sender or its connected Messaging Service was not configured.
* The WhatsApp Sender was not created or was not associated with a WhatsApp Business Account.
* The WhatsApp Business Account does not meet Meta's commerce policy, so Twilio Verify cannot use it for WhatsApp OTP delivery.

### Possible solutions

* Create or select a WhatsApp Sender, then add its `Messaging Service SID` in the WhatsApp tab of your Verify Service configuration.
* Confirm the sender is listed under Messaging > Senders > WhatsApp Senders and is linked to a WhatsApp Business Account.
* If your WhatsApp Business Account does not meet Meta's commerce policy, use another verification channel such as Verify SMS.
* If the sender configuration still cannot be found, contact Twilio Support.

#### Additional resources

* [Verify WhatsApp Overview](/docs/verify/whatsapp)
* [Bring Your Own WhatsApp Sender](/docs/verify/whatsapp/byo)
* [Senders API - WhatsApp](/docs/whatsapp/api/senders)