# 63115: Could not update Whatsapp business profile on the WhatsApp Sender

Log Type: APPLICATION

Log Level: ERROR

## Description

WhatsApp rejects the business profile update when the sender is not ready for profile changes. You update WhatsApp business profile details from the Messaging section of Twilio Console after the sender is available.

### Possible causes

* The WhatsApp sender is `OFFLINE`, so WhatsApp does not accept the profile update yet.

### Possible solutions

* Verify the phone number status in WhatsApp Manager and make sure the sender is `ONLINE` before you update the business profile.
* If you just registered the sender, wait a few minutes for the status to change from `OFFLINE` to `ONLINE`.
* Check the Error logs for sender registration issues and follow the recommended actions. If the sender still shows `OFFLINE`, contact Twilio Support.

#### Additional resources

* [Editing your WhatsApp Business Profile](/docs/whatsapp/editing-your-whatsapp-business-profile)
* [Senders API - WhatsApp](/docs/whatsapp/api/senders)
* [Register WhatsApp senders using the Senders API](/docs/whatsapp/register-senders-using-api)