# 63058: Business is restricted from messaging users in this country

Log Type: TWILIO

Log Level: ERROR

## Description

This error occurs when you attempt to send a WhatsApp message to a recipient in a country or region where the WhatsApp Business Platform is not supported, or where Twilio blocks delivery due to sanctions or regulatory restrictions.

### Possible causes

* The `To` number is in a country or region where the WhatsApp Business Platform isn't supported (for example, Cuba, Iran, North Korea, Syria, and the Crimea/Donetsk/Luhansk regions).
* Twilio blocks message delivery to recipients in certain countries and regions for compliance reasons (for WhatsApp and RCS, this includes all `To` numbers beginning with `+98` for Iran. Twilio also stopped delivering voice, messaging, and email traffic to recipients in Iran, Syria and Cuba).
* Your business or use case falls under WhatsApp restrictions that prohibit usage in specific countries, preventing WhatsApp messaging for those markets.

### Possible solutions

* Confirm that the recipient's `To` country or region is supported by the WhatsApp Business Platform and isn't subject to Twilio delivery blocks. If it's unsupported or blocked, don't send WhatsApp messages to that number.
* If your business is in a forbidden country or otherwise restricted by WhatsApp policy, evaluate compliant alternatives for that market (for example, select another supported channel where permissible and aligned with local rules).

#### Additional resources

* [Overview of the WhatsApp Business Platform with Twilio](/docs/whatsapp/api)
* [The WhatsApp Business Platform with Twilio: Best Practices and FAQs](/docs/whatsapp/best-practices-and-faqs)
* [List of Blocked Countries](https://help.twilio.com/articles/360051177134)