# 63056: Ineligible account type

Log Type: CARRIER

Log Level: ERROR

## Description

This error means the WhatsApp Business Account connected to your request is not eligible to send messages through the Marketing Messages Lite API. It can also appear when the WABA uses the On-Behalf-Of model or when direct send messaging is not available for that WABA.

### Possible causes

* The WhatsApp Business Account you are using is not eligible for MM Lite API.
* The WhatsApp Business Account uses the On-Behalf-Of model.
* Direct send messaging is not available for this WABA right now.

### Possible solutions

* Onboard MM Lite for your account.
* Accept the Marketing Messages API Terms of Service in Meta Business Manager. Open the WhatsApp Business Account in Console, go to Alerts, and have an admin approve the terms.
* If you are using an On-Behalf-Of WABA, use a different WABA or transfer ownership of the WABA to the business customer.
* If direct send access is not available, appeal the use case and try again after activation is restored.

#### Additional resources

* [Overview of the WhatsApp Business Platform with Twilio](/docs/whatsapp/api)
* [Register WhatsApp senders using Self Sign-up](/docs/whatsapp/self-sign-up)
* [The WhatsApp Business Platform with Twilio: Best Practices and FAQs](/docs/whatsapp/best-practices-and-faqs)