# 63042: Template disabled

Log Type: APPLICATION

Log Level: ERROR

## Description

WhatsApp has reported that the template has been **permanently disabled** due to recurring negative feedback from customers. Message templates with this status cannot be sent to customers. For the most updated guidelines, please view WhatsApp's documentation: https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/#template-pausing.

### Possible causes

Negative customer feedback (i.e. multiple customers reporting messages or blocking number)

### Possible solutions

* Use a different template
* Create a new template