# 63023: Channel generic error

Log Level: ERROR

## Description

Twilio returns this error when the messaging channel encounters a generic failure while processing your message. When delivery fails, the Message resource's `StatusCallback` can include `ChannelStatusMessage` with the channel's returned error detail.

### Possible causes

* The underlying channel returned a generic error instead of a more specific failure code.

### Possible solutions

* Check the Console Error Logs to review the error code, impacted product, timestamp, and request context.
* Review the Message resource or status callback for `ErrorCode` and `ChannelStatusMessage` when delivery fails.
* Use Programmable Messaging Logs to investigate the delivery attempt, and contact Twilio Support with the Message SID if you still cannot determine the cause.

#### Additional resources

* [Debugging Tools](/docs/messaging/guides/debugging-tools)
* [Messages resource](/docs/messaging/api/message-resource)
* [Troubleshooting](/docs/comms/troubleshooting)