# 63001: Channel could not authenticate the request. Please see Channel specific error message for more information

Log Type: CARRIER

Log Level: ERROR

## Description

The Channel could not authenticate the request. Please see Channel specific error message for more information.

### Possible causes

* The Channel could not authenticate the request. Please see Channel specific error message for more information.
* Facebook identified a potential security issue and rotated the token
* The Facebook user who connected the FB page to Twilio has changed their password
* The user de-authorized the Twilio app

### Possible solutions

If the issue persists, you may need to delete the sender and and re-add it.