# 60707: Branded Channel not found

Log Type: APPLICATION

Log Level: WARNING

## Description

Twilio returns this warning when it cannot find the branded channel referenced by your request. ChannelSenders are associated with a Messaging Service, and Twilio selects the matching channel sender when you send to a channel destination.

### Possible causes

* The branded channel was deleted or no longer exists, so Twilio can no longer match the request to an active channel sender.
* One or more request parameters is invalid, including `BrandedChannelSid`, `BrandSid`, or `BusinessSid`.

### Possible solutions

* Check the SIDs in your request and correct any invalid values before retrying.
* Retrieve or list the ChannelSenders for the Messaging Service to confirm that the branded channel still exists.
* If the branded channel was deleted, create a new ChannelSender for the Messaging Service before you retry the request.
* If you are sending to a specific messaging channel, use the channel-specific address format Twilio expects for that channel. For example, RCS uses `rcs:{unique_id}`.

#### Additional resources

* [ChannelSenders subresource](/docs/messaging/api/messaging-service-channelsender-resource)
* [Twilio Messaging Channels](/docs/messaging/channels)