# 60702: Business Profile not found

Log Type: APPLICATION

Log Level: WARNING

## Description

Twilio couldn't find the Business Profile referenced by the `Business Profile SID` in your request. Use an approved Business Profile from Trust Hub when you register Branded Calling, or create one first if you do not have one yet.

### Possible causes

* The `Business Profile SID` is invalid or does not point to an existing profile.
* You are using a draft, rejected, or deleted profile instead of an approved Business Profile. Twilio lets you delete draft or rejected profiles, and approved profiles are managed in Trust Hub.
* The business or brand you want to register requires a different Customer Profile, such as a secondary profile for a separate business identity.

### Possible solutions

* Open Trust Hub in Console and verify that the Business Profile exists and is the one you want to use.
* If you do not have a Business Profile yet, create a Primary Customer Profile and complete verification before you try again.
* If the profile was deleted or never created, create a new profile or a secondary Customer Profile for the separate business identity, then retry the request.
* If the profile should exist but still is not found, contact Twilio Support.

#### Additional resources

* [Trust Hub](/docs/trust-hub)
* [US Enhanced Branded Calling](/docs/voice/branded-calling/us-enhanced)
* [Console: Create a Primary Customer Profile](/docs/trust-hub/trusthub-rest-api/console-create-a-primary-customer-profile)