# 60614: Lookup Request Must Be Completed in Different Twilio Region

Log Type: APPLICATION

Log Level: ERROR

## Description

Lookup package requested is not supported in your Twilio Region.

[Learn more about Twilio Regions here](/docs/global-infrastructure/understanding-twilio-regions).

### Possible causes

The request was received but failed due to the Lookup request not being supported by the selected Twilio Region due to data residency requirements. This can happen when a request for an EU or GB phone number is made outside of the IE1 Region. Learn more at [Twilio Regions](/docs/global-infrastructure/understanding-twilio-regions) and [Using Lookup with Twilio Regions](/docs/lookup/using-lookup-with-twilio-regions).

### Possible solutions

* Confirm that the request is selecting the expected Region.
* Confirm that the request is using an API key generated for the expected Region.