# 60613: Lookup Provider Degradation

Log Type: CARRIER

Log Level: ERROR

## Description

Temporary service degradation with provider encountered; fallback data returned if available.

### Possible causes

Error encountered when calling Lookup data providers. Fallback data returned.

### Possible solutions

* Retry request to rule out transient issues in order to receive complete information.
* If error persists, [contact Twilio Support](https://www.twilio.com/help/contact) to rule out other issues.