# 60335: The SMS message was sent using a brandless template.

Log Type: APPLICATION

Log Level: WARNING

## Description

The SMS message was sent using a brandless template instead of the template that you configured, which contains a Friendly Name (brand) configured in the Verify Service.

### Possible causes

The Friendly Name that you have configured contains restricted words

### Possible solutions

Contact support if you would like to request an exemption. To learn more, see Why was my friendly name not included in the Verify SMS?