# 60002: End User Identification Timeout

Log Type: TWILIO

Log Level: ERROR

## Description

End User Identification Timeout

### Possible causes

The request was received but failed during processing due to a timeout. If using Silent Network Auth, this can happen when the device does not invoke the SNA URL within the timeout period. The default timeout period is 10 minutes.

### Possible solutions

Resend request for this phone number to restart timeout period.