# 53674: Video Room Realtime Transcriptions: Intelligence Service Error

Log Type: TWILIO

Log Level: WARNING

## Description

A 32655 Error indicates a connection to the configured Intelligence Service could not be established due to an internal error. You will continue to receive real-time transcription events, however no Language Operators will be executed, and the transcript will not be persisted.

### Possible causes

* Some internal error occurred while trying to establish connection with the configured Intelligence service

### Possible solutions

* If this is a continuous experience, please contact Twilio Support