# 53616: Deleted a recording with custom configuration as time for retries was depleted

Log Level: WARNING

## Description

Twilio gave up on uploading your recording with custom configuration, as time for retries was depleted. The recording has been removed and will not be available.

### Possible causes

* There was an error with your account's recording settings, either due to the access credentials for your own bucket or to the encryption key.

### Possible solutions

* In the recording settings section of your account's console, review the credentials for accessing your S3 bucket or disable the external storage (media will be uploaded to the default bucket).
* In the recording settings section of your account's console, set a valid public key or disable the encryption (media will be uploaded in raw).