# 53605: Internal failure when retrieving your account's recording settings

Log Level: WARNING

## Description

Raised when an error prevented us from retrieving your account's recording settings.

The recording will not be uploaded until we manage to read your recording settings.

### Possible causes

* An internal error stopped us from uploading the recording. We'll attempt again shortly.

### Possible solutions

* If the error persists, please [contact us](/help/contact) to figure out what has happened and how to fix it!
* Note the time of the error and what you were trying to do when it occurred!