530003: Profile lookup failed

The system attempted to look up an existing profile for the participant but the request to the profile service failed. The system will attempt to create a new profile as a fallback.

• The profile service experienced a temporary outage or timeout.
• The memory store ID configured on the conversation is invalid or not accessible.
• A client error occurred due to malformed request data.

• Check the errorReason field in the diagnostic event for the specific HTTP status and error message.
• Verify the memory store ID in the conversation configuration is correct and accessible.
• If the error is transient (5xx), the system will attempt profile creation as a fallback.