# 50377: Can't update conversation as it's in final closed state

Log Type: APPLICATION

Log Level: ERROR

## Description

Conversation state is 'closed' so it can't be used for chatting anymore.

### Possible causes

* Conversation state is set manually or by timer to 'closed' which means that conversation can't be updated anymore.

### Possible solutions

* Create new conversation in 'active' state without 'TimeToClosed' or with some big duration to avoid unexpected movement to 'closed' state.