# 48023: Frontline user conversation limit exceeded

Log Type: APPLICATION

Log Level: ERROR

## Description

A conversation could not be created because the Conversations user associated to the given Frontline user is a participant in too many conversations.

### Possible causes

* The Conversations user associated to the given Frontline user attempted to create a conversation and exceeded the Conversations service's maximum user conversations limit.

### Possible solutions

* If you frequently exceed the user conversations limit for the Frontline Conversations service, you may want to consider raising your user conversations limit.

  * Read more about Conversations API user conversations limits in our [docs](/docs/conversations/conversations-limits#maximum-channelsconversations-per-identity).
  * In order to request a limit increase, please contact [customer support](http://twilio.com/console/support/tickets/create).
* Ask the Frontline user to close or transfer some of their active conversations.
* Delete conversations the user is a participant in.