# 45733: Pre-engagement data is not in valid JSON format.

Log Type: APPLICATION

Log Level: ERROR

## Description

Failed to create webchat conversation. Pre-engagement data not in valid JSON format.

### Possible causes

Pre-engagement data is not in valid JSON format.

### Possible solutions

Ensure pre-engagement data is in valid JSON format.

Read more about creating valid attributes [here.](/docs/conversations/attributes)