# 420004: Content exceeds knowledge size limits

Log Type: TWILIO

Log Level: ERROR

## Description

Submitted content exceeds platform size limitations and was rejected.

### Possible causes

* Content payload size is larger than the maximum allowed by knowledge limits (210KB)

### Possible solutions

* Shorten the input text or divide the payload into smaller, paginated segments
* Summarize the content before uploading
* Use file upload instead of direct text content for larger documents