# 420001: Knowledge could not be created

Log Type: TWILIO

Log Level: ERROR

## Description

Knowledge creation did not complete.

### Possible causes

* The data formatting is unrecognized
* The knowledge size may have been out of bounds
* The backend experienced a transient interruption

### Possible solutions

* Ensure knowledge is provided in supported format
* Validate payload adheres to knowledge limits guidelines
* Try again with restored network connectivity