# 37000: WhatsApp Voice: Call permission not granted by consumer

Log Type: APPLICATION

Log Level: ERROR

## Description

The business-initiated WhatsApp call failed because the consumer had not granted permission to initiate the call.

### Possible causes

The business-initiated WhatsApp call was placed to the consumer without the necessary call permission being accepted.

### Possible solutions

Ensure that call permission has been requested and accepted before initiating a call with the consumer.