32203: SIP: Call blocked by Twilio

Twilio blocked this outbound Elastic SIP Trunking call before it reached the destination. This error occurs when Twilio identifies the destination as high risk for fraud, cannot complete the call for regulatory reasons, or requires a valid Primary Customer Profile for calls to a +1 destination.

• Twilio identified the destination as high risk for fraud.
• Regulatory restrictions prevent the destination from being reached.
• You are calling a +1 destination and your account does not have a valid Primary Customer Profile. This can occur when:
  • Your account does not have a Primary Customer Profile.
  • Your account has an Individual Customer Profile that was approved after October 2025. Individual profiles approved after this date do not satisfy the Primary Customer Profile requirement for +1 calling.

• If you believe the destination was blocked incorrectly and you have a legitimate need to call it, contact Support through the Console or the Help Center.
• If you are calling a +1 destination, verify that your account has a Primary Customer Profile in Trust Hub from your main account. If your account only has an Individual Customer Profile approved after October 2025, create a Business Customer Profile and submit it for review. For more details, see Calls blocked by Twilio due to Primary Customer Profile requirements.
• If your Primary Customer Profile is rejected, correct the information shown in the Console and resubmit the profile.

• Troubleshooting your Trunk
• Console: Create a Primary Customer Profile
• Calls blocked by Twilio due to Primary Customer Profile requirements