# 31910: Stream - WebSocket - SSL Protocol Error

Log Type: APPLICATION

Log Level: ERROR

## Description

The server doesn't support SSL, can't provide a secure connection or the SSL handshake has failed

### Possible causes

* Server doesn't support SSL
* Stream is trying to connect the wrong port
* Protocol or SSL handshake has failed

### Possible solutions

* Verify the server has enabled SSL
* Verify the port in TwiML URL is actually the one supporting SSL
* Verify the certificate is correct and accepted by HTTP clients