# 31402: UserMedia Acquisition Failed

Log Type: APPLICATION

Log Level: ERROR

## Description

The browser and end-user allowed permissions, however getting the media failed. Usually this is due to bad constraints, but can sometimes fail due to browser, OS or hardware issues.

### Possible causes

* NotFoundError - The deviceID specified was not found.
* The getUserMedia constraints were overconstrained and no devices matched.

### Possible solutions

* Ensure the deviceID being specified exists.
* Try acquiring media with fewer constraints.