# 31401: UserMedia Permission Denied

Log Type: APPLICATION

Log Level: ERROR

## Description

The browser or end-user denied permissions to user media. Therefore we were unable to acquire input audio.

### Possible causes

* The user denied the getUserMedia request.
* The browser denied the getUserMedia request.
* The application has not been configured with the proper permissions.

### Possible solutions

* The user should accept the request next time prompted. If the browser saved the deny, the user should change that permission in their browser.
* The user should to verify that the browser has permission to access the microphone at this address.
* The user should ensure that the proper permissions have been granted in the mobile device OS.