# 30954: Campaign rejected: hate speech or violent content detected

Log Type: APPLICATION

Log Level: ERROR

## Description

Your A2P 10DLC campaign was rejected because it contains hate speech or violent content that violates CTIA SHAFT guidelines. The CTIA prohibits messaging campaigns that promote hatred, violence, harassment, or discrimination against individuals or groups. This includes content that incites violence, threatens harm, or uses derogatory language targeting protected characteristics.

### Possible causes

* **Hate speech or discriminatory language:** Campaign description, sample messages, or related content contains language that targets individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics.
* **Violent or threatening content:** The campaign includes content that promotes, glorifies, or incites violence, threats, or physical harm.
* **Harassing or intimidating messaging:** Campaign content is designed to harass, bully, or intimidate recipients.

### Possible solutions

* The rejected campaign is **not eligible for resubmission**. Hate speech and violent content is a prohibited content category under CTIA SHAFT guidelines and cannot be sent via A2P 10DLC messaging.
* Review your messaging use case to ensure it does not contain content that could be interpreted as hateful, violent, or discriminatory before considering a new campaign registration.
* If you believe this rejection was made in error, [contact support](https://support.twilio.com).

### Additional resources

* [A2P 10DLC Registration Guide](/docs/messaging/compliance/a2p-10dlc)
* [Campaign Registration Best Practices](https://help.twilio.com/hc/en-us/articles/11847054539547-A2P-10DLC-Campaign-Approval-Best-Practices)