# 30927: Campaign rejected: Opt-in evidence is for a different company than the one registered for this campaign

Log Type: APPLICATION

Log Level: ERROR

## Description

Your A2P 10DLC campaign was rejected because the opt-in evidence you submitted belongs to a different company than the brand registered for this campaign. The opt-in flow, consent language, or website provided during campaign registration references a company name that doesn't match the brand associated with this campaign. Carriers require that the opt-in evidence directly corresponds to the registered brand to verify that the correct entity has obtained consumer consent.

### Possible causes

* **Wrong opt-in screenshot uploaded:** The opt-in evidence submitted belongs to a different campaign or a different brand within your organization.
* **Brand name mismatch:** The company name shown in the opt-in materials does not match the brand name registered for this campaign.
* **Shared opt-in across brands:** A single opt-in flow is being used for multiple brands, and the evidence shows a different brand than the one registered.
* **Outdated materials:** The opt-in evidence reflects a previous company name or branding that has since changed but was not updated in the campaign registration.

### Possible solutions

* **Submit opt-in evidence that matches the registered brand.** Ensure the company name, logo, and branding in your opt-in materials exactly match the brand registered for this campaign.
* **Verify the brand registration** to confirm which company name is associated with this campaign, and provide corresponding opt-in materials.
* **Update your opt-in flow** if your brand name has changed, so that the current company name is displayed to consumers.
* **Create a separate campaign** if the opt-in evidence is for a legitimately different brand that needs its own campaign registration.
* **Contact support** if you believe this rejection is incorrect: [Twilio Support](https://support.twilio.com).

### Additional resources

* [A2P 10DLC Registration Guide](/docs/messaging/compliance/a2p-10dlc)
* [Campaign Registration Best Practices](https://help.twilio.com/hc/en-us/articles/11847054539547-A2P-10DLC-Campaign-Approval-Best-Practices)