# 30923: Campaign registration rejected: Consent to receive messages must not be a required condition for using the service.

Log Type: APPLICATION

Log Level: ERROR

## Description

Your A2P 10DLC campaign registration was rejected because your opt-in process requires consumers to consent to receiving messages as a mandatory condition for using your service or completing a transaction. Under TCPA (Telephone Consumer Protection Act) regulations and carrier guidelines, consent to receive non-essential marketing or informational messages must be freely given and can't be bundled as a required condition of service.

### Possible causes

* **Mandatory messaging consent:** Your sign-up or checkout flow requires users to agree to receive SMS/MMS messages to proceed, with no option to decline.
* **Consent bundled with terms of service:** The agreement to receive messages is combined with the general terms of service in a way that users cannot accept one without the other.
* **No opt-out of messaging at sign-up:** Users cannot complete registration or purchase without also opting into messaging.
* **Pre-checked required consent box:** A messaging consent checkbox is pre-selected and cannot be unchecked while still completing the intended action.

### Possible solutions

* **Make messaging consent optional:** Ensure that consumers can use your service, complete purchases, or sign up for accounts without being required to opt in to messaging.
* **Separate messaging consent from terms of service:** Use a distinct, separate checkbox or opt-in mechanism for messaging consent that is independent from your general terms of service agreement.
* **Use an unchecked checkbox:** If using a checkbox for messaging consent, ensure it is unchecked by default and clearly labeled as optional.
* **Review TCPA compliance:** Ensure your opt-in process complies with TCPA requirements for prior express consent. See the [CTIA Messaging Principles and Best Practices](https://www.ctia.org/the-wireless-industry/industry-commitments/messaging-interoperability-sms-mms) for guidance.
* **Contact support:** If you believe this rejection is incorrect, [contact support](https://support.twilio.com).

### Additional resources

* [A2P 10DLC Registration Guide](/docs/messaging/compliance/a2p-10dlc)
* [Campaign Registration Best Practices](https://help.twilio.com/hc/en-us/articles/11847054539547-A2P-10DLC-Campaign-Approval-Best-Practices)