# 30908: Campaign vetting rejection - Compliant Privacy Policy Required

Log Type: APPLICATION

Log Level: ERROR

## Description

The campaign submission has been reviewed and rejected because a compliant privacy policy can not be verified.

### Possible causes

* *Missing Privacy Policy*: A compliant privacy policy was not located on the website provided or Message Flow during the review process.
* *Policy Inconsistencies*: Discrepancies in the provided privacy policy such as multiple privacy policies.
* *Mobile Information Sharing*: Privacy policy indicates end-user mobile information is shared with third parties/affiliates.

### Possible solutions

1. Verify privacy policy is accessible to end-users and meets the compliance standards for the collection and use of mobile phone numbers for messaging.
2. Include a direct link to the privacy policy within the Message Flow. Once you have made a change to address the privacy policy error, please resubmit the campaign for review.
3. Ensure that Privacy Policy states that no mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Additional help resources

* [A2P 10DLC campaign approval best practices](https://support.twilio.com/hc/en-us/articles/11847054539547-A2P-10DLC-Campaign-Approval-Best-Practices)