# 30799: Brand Registration Feedback: We were unable to verify the details of the registration data.

Log Type: APPLICATION

Log Level: ERROR

## Description

This error appears when The Campaign Registry cannot verify the brand details you submitted for A2P 10DLC registration. Correct the business profile or brand values before you create a campaign, because brand registrations can fail when the business information is incomplete, formatted incorrectly, or does not match existing records.

### Possible causes

* The business registration number you submitted is invalid, or the legal company name does not match the registration record. For US companies, the EIN must match the legal company name exactly as registered.
* The government ID you submitted for a Canadian or foreign company could not be verified, or the legal company name does not match the ID.
* The EIN you submitted appears to be a US SSN.
* The stock exchange or stock ticker symbol could not be verified for the legal company name, or the stock exchange is not recognized.
* You selected Government for a company that is not a US government entity, or independent sources could not confirm the government entity classification.
* You selected Non-Profit for a company that is not a US entity, is not verified as a US IRS-recognized nonprofit, or is missing the required charitable subsection code.

### Possible solutions

* Update the `business_registration_identifier` and legal company name so they match your tax or registration documents. For US companies, use an EIN that matches the legal name exactly.
* If your brand is publicly listed, update `stock_exchange` and `stock_ticker` to match the company and exchange records.
* If you are registering a government or nonprofit organization, set the Trust Hub and Brand values to the required government or nonprofit values before you resubmit. Use `company_type` `government` for government organizations and `company_type` `non_profit` for nonprofit organizations.
* If the data is already correct and the brand still fails, contact Twilio Support for further review.

#### Additional resources

* [Troubleshooting US A2P Brand registration failures](/docs/messaging/compliance/a2p-10dlc/troubleshooting-a2p-brands)
* [A2P 10DLC - Registration for Government and Nonprofit Agencies](/docs/messaging/compliance/a2p-10dlc/onboarding-for-government-and-non-profit-agencies)
* [A2P 10DLC Brand Approval Best Practices](https://help.twilio.com/articles/4405758341659-A2P-10DLC-Brand-Approval-Best-Practices)