# 30610: Message couldn't be delivered

Log Type: APPLICATION

Log Level: ERROR

## Description

Message couldn't be delivered to the recipients number you are trying to reach at this time due to local regulatory restrictions.

### Possible causes

Marketing, promotional & other non essential messages are restricted under the local regulatory requirement (e.g.TCPA in US) to certain hours of the day. Specifically, these communications cannot be made before 8 a.m. or after 9 p.m. local time at the recipient's location. This restriction is intended to protect consumers from intrusive communications during times they are likely to be resting or engaged in personal activities.

### Possible solutions

**Verify Local Time:** Implement a system to accurately determine the local time zone of each recipient based on their area code and address data.

**Schedule Adjustments:** Configure your messaging campaign schedules to operate only within the permitted hours of 8 a.m. to 9 p.m. local time for each recipient.

**Update recipients location:** Configure your recipients location using this [API](/docs/messaging/features/contact-api), incase recipients location is different & doesn't currently fall under 9 p.m. to 8 a.m.

#### Continued issues with error 30610

Twilio's support team can help investigate what went wrong with delivering your message. Please collect 3 or more message SIDs in your SMS [logs](https://www.twilio.com/console/sms/logs) from the last 24 hours that were flagged with Error 30610, and [open a support request.](https://www.twilio.com/console/support/tickets/create)