# 30530: Toll Free verification rejection - Official business registration documents required

Log Type: APPLICATION

Log Level: ERROR

## Description

The Toll-Free phone number verification submission has been reviewed and rejected. Messaging traffic on this Toll-Free number is blocked until it is verified. Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process evaluates the business sending messaging, the use case, sample content, web presence, opt-in/consent collected, and associated website terms and privacy policies.

### Possible causes

We were unable to fully verify your business based on the information provided. This may be due to:

* Insufficient content on your website to confirm business operations
* Discrepancies in the business information provided during verification
* Incomplete business details that cannot be independently verified

### Possible solutions

* Submit official business registration documents such as a business registration certificate, articles of incorporation, or business license.
* Include documents in the **Additional Information** field when resubmitting your verification request. You can provide multiple links by listing them separately on new lines.
* Ensure your website content clearly reflects your business operations and matches the details provided in your verification submission.

#### Additional resources

* [Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)
* [Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)
* [Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)