# 30529: Toll Free verification rejection - Disallowed: Alcohol promotions without age verification

Log Type: TWILIO

Log Level: ERROR

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

Your business involves alcohol, but:

* No robust age verification process is in place
* Age verification is insufficient (e.g., simply asking users to click "Yes")
* The 21+ age gate is missing or inadequate
* Alcohol content is accessible without proper age verification

### Possible solutions

* Implement a robust 21+ age gate in your opt-in process
* Use proper age verification methods such as:

  * Requiring users to enter their complete date of birth (MM/DD/YYYY)
  * Using a third-party age verification service
* Ensure verification requires more than just a simple "Yes" confirmation
* Include evidence of your updated age verification process when resubmitting
* Note that for Canadian destinations, additional restrictions apply to alcohol messaging

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)