# 30526: Toll Free verification rejection - High-risk domain issues

Log Type: APPLICATION

Log Level: ERROR

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

Domain provided was flagged for high-risk issues with the website URL provided, such as:

* Recently registered domain with minimal history
* Domain associated with suspicious activity
* Security vulnerabilities or improper configuration
* Misalignment between domain ownership and business details

### Possible solutions

* This content is ineligible for resubmission with the current domain
* URLs that fail domain inspection are considered high risk and cannot be approved
* For future submissions, ensure your domain:

  * Has been established for a reasonable period
  * Is properly secured and configured
  * Has clear ownership aligned with business details
  * Maintains a positive reputation

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)