# 30524: Toll Free verification rejection - Potential fraud risk

Log Type: APPLICATION

Log Level: ERROR

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

Your verification submission has been flagged for potential fraud risk based on:

* Risk assessment of business information provided
* Suspicious patterns or inconsistencies in submission details
* Association with previously identified fraudulent activity

### Possible solutions

* This content is ineligible for resubmission
* Businesses associated with fraudulent activity are not permitted on the network
* Any future submissions must comply with fraud prevention requirements and pass security checks
* If you believe this is an error, contact Twilio Support with documentation verifying your business legitimacy

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)