# 30522: Toll Free verification rejection - SMS terms must be accessible and compliant

Log Type: APPLICATION

Log Level: ERROR

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible causes

Your SMS Terms and Conditions:

* URL is not accessible or returns an error
* Content is missing required program details
* Document is incomplete or lacks messaging-specific terms
* SMS program details are not clearly outlined

### Possible solutions

* Provide an accessible Terms and Conditions URL
* Ensure your Terms include all required messaging program details:

  * Program name
  * Product description
  * Customer care contact information
  * Opt-out instructions
  * "Message and data rates may apply" pricing disclosure
  * Message frequency disclosure (for recurring programs)
* Make your Terms publicly accessible without login requirements
* Create a specific section for SMS/messaging if not already present

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)